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New management and same practices ...the new Dr is absolutely amazing and it is ran by people that have the same mindset as santelli.. put anyone they can find to answer phones and make appts, and they don't answer. Also, the prices are much higher than people in the area. The new Dr. has tons to clean up and I pray for her and her staff they get new management in there that priorities customers or the medical assistants and the Dr. will be having to open their own practice which may need to happen
Please do not make the same mistake I did by going here. Spent $4500 only for them to make my teeth worse. Santelli no longer works there and it’s a joke, scheduled over month out, no one picks up the phone, they forget who you are etc. My original treatment was for 11 weeks because I had braces in the past and just wanted to make some small adjustments. I’m going on a year now of constant adjustments, aligners not fitting, forgetting to order and schedule things. worst experience i’ve ever had. Terrible
My young son , age 10, was evaluated by Dr. Santelli. After X-rays and physical exam, he was ready to put braces on immediately and even offered a gift bag. It was mentioned that 2 separate phases would be needed, one now and one when more adult teeth erupted. Two phases mean two different billing Opportunities. I decided to get a second and even a third opinion from other orthodontists. These Physicians concluded that it’s better to just wait and let nature take its course. My boy’s teeth were not time sensitive and when adult teeth come through they often straighten out on their own. It was explained to me : you increase risk for tartar buildup around the braces brackets when placed on too early. I definitely felt duped from a money hungry provider. We took an oath to do no harm.
Maria Valera is the best orthodontist I have ever met, she is very kind, very careful and she explains everything in a didactic and gentle way. I am very happy that she is the one who treats me on each visit. In addition to that, Dr. Santelli is always attentive to people's needs and is very good at what he does.
Every time I bring my niece here it’s crazy. Long hours of waiting to be attended, everyone is in a rush, and sometimes the doctor doesn’t see the patients, only the assistant does. They pay patients to leave good reviews, and they clean the instruments with small wipes. This office has left me deeply concerned about the ethics practiced here. It has come to my attention that one of their employees was forced to resign and take the blame for something she never did, all to protect the Dr. Santelli and staff. This is a profoundly unethical and disturbing situation. It reflects poorly on the integrity of the person responsible and, by extension, the entire office. Such dirty tactics should have no place in any professional setting. I strongly believe that people should be treated with respect and fairness, and what transpired here is a clear violation of those principles. Anyone considering this office for orthodontic care should think twice about trusting individuals who engage in such deceitful behavior. In summary, my experience has revealed an unsavory side of this office, and I encourage potential clients to be cautious and think carefully about whether they want to associate with people who engage in such unethical conduct.