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Honestly if it wasn't for the customer service upfront, this dental office would be a solid 5/5. I rarely make google reviews, however I felt I had to share my recent visit. Dr Gutierrez and Brandy are amazing. Great bed side manner, honest, and always helpful. My 3 years going to this office was great when it came to the actual services offered by the dental assistants and Dentist. However, they really need to figure out the scheduling issue with patients. For those of us who work it is tough to find time in our busy schedules to change appointments that are set multiple days or weeks in advance. This office tends to change your appointment without a telephone call or notification and will not let you know unless you go on to their portal to check. It has happened more times than I can count. The most recent visit was scheduled for a 2PM. I got an email the morning of saying it was at 2:30 but I definitely made it for 2 initially. Since I didn't get a call or anything about this change I decided to call myself to ask what was going on. They told me they changed my appointment, I advised it was for 2 and I could not do 2:30 due to work. They front office person said they apologize and to come at 2 and they will definitely still take me at 2. I show up on time and checked in and sat for 30 minutes without anyone bringing me back. After roughly 40 minutes I ask what is going on and they advised my appointment was 2:30. I explained how this was an issue and Haven upfront explained that it was initially for 2 but someone moved it forward but never called me. Which is pretty unprofessional in my opinion. Nonetheless I waited and finally was seen. I was placed in one of the offices and no one came in to see me for the whole time. Even the paper on the wall inside the room with my info showed the appointment for 2PM which I took a photo of to show the receptionist. At roughly 3:05 I got up and left. The Dentist said she was on her way to come to me but I had already waited an hour and had to go back to work. This is a common, reoccurring issue at this office. I wish they would of called me to apologize and made it right, but they didn't. Maybe I'm the only one unlucky enough to have this happen to before but it definitely wasn't the first time. Very unprofessional, I do appreciate Dr Gutierrez and Brandy for the nice interactions and visits I had over the last few years, they are top of the class. But the front is lacking which is why I had to switch dentist.
I had exceptional service at Davie Modern Dentistry! A huge shoutout to Brandy for making my dental cleaning experience a positive one. She was quick, gentle, and thorough. As someone who's never been a fan of dental visits, I was amazed by the extra care and attention I received. The results were amazing, and I couldn't be more grateful. 5 stars isn't enough; I would give 10 if I could.
This is easily the best dental office I’ve ever visited! Dr Gutierrez and staff are so kind and welcoming. They work with whatever you need and make you feel super comfortable from start to finish. This place really stands out from all the rest in the area, huge recommend.
Dr. Melby Llanes is very sweet, she provides a great service and explains everything very thoroughly. She is very dedicated to all her patients as I could see when I visited the dental clinic. I highly recommend her for your first or next visit to the dentist. The office has modern equipment and everything is sterilized and protected for each patient. Couldn’t be more impressed with her service and the dental office in general. P.D. The dental hygienist, Maggie was a sweetheart, always making sure I was fine and explained everything that she was doing and gave me great tips for my dental hygiene.
I needed an urgent dental appointment before leaving on a trip and called a dozen dental offices. Haven (the front desk person) was able to get me an immediate appointment at an excellent rate. Brandy was a wonderful hygienist. My mom works as a dental assistant in another state, so I'm very familiar with dental offices and this one has an excellent vibe with modern equipment and friendly and professional staff.
Honestly if it wasn't for the customer service upfront, this dental office would be a solid 5/5. I rarely make google reviews, however I felt I had to share my recent visit. Dr Gutierrez and Brandy are amazing. Great bed side manner, honest, and always helpful. My 3 years going to this office was great when it came to the actual services offered by the dental assistants and Dentist. However, they really need to figure out the scheduling issue with patients. For those of us who work it is tough to find time in our busy schedules to change appointments that are set multiple days or weeks in advance. This office tends to change your appointment without a telephone call or notification and will not let you know unless you go on to their portal to check. It has happened more times than I can count. The most recent visit was scheduled for a 2PM. I got an email the morning of saying it was at 2:30 but I definitely made it for 2 initially. Since I didn't get a call or anything about this change I decided to call myself to ask what was going on. They told me they changed my appointment, I advised it was for 2 and I could not do 2:30 due to work. They front office person said they apologize and to come at 2 and they will definitely still take me at 2. I show up on time and checked in and sat for 30 minutes without anyone bringing me back. After roughly 40 minutes I ask what is going on and they advised my appointment was 2:30. I explained how this was an issue and Haven upfront explained that it was initially for 2 but someone moved it forward but never called me. Which is pretty unprofessional in my opinion. Nonetheless I waited and finally was seen. I was placed in one of the offices and no one came in to see me for the whole time. Even the paper on the wall inside the room with my info showed the appointment for 2PM which I took a photo of to show the receptionist. At roughly 3:05 I got up and left. The Dentist said she was on her way to come to me but I had already waited an hour and had to go back to work. This is a common, reoccurring issue at this office. I wish they would of called me to apologize and made it right, but they didn't. Maybe I'm the only one unlucky enough to have this happen to before but it definitely wasn't the first time. Very unprofessional, I do appreciate Dr Gutierrez and Brandy for the nice interactions and visits I had over the last few years, they are top of the class. But the front is lacking which is why I had to switch dentist.
I had exceptional service at Davie Modern Dentistry! A huge shoutout to Brandy for making my dental cleaning experience a positive one. She was quick, gentle, and thorough. As someone who's never been a fan of dental visits, I was amazed by the extra care and attention I received. The results were amazing, and I couldn't be more grateful. 5 stars isn't enough; I would give 10 if I could.
This is easily the best dental office I’ve ever visited! Dr Gutierrez and staff are so kind and welcoming. They work with whatever you need and make you feel super comfortable from start to finish. This place really stands out from all the rest in the area, huge recommend.
Dr. Melby Llanes is very sweet, she provides a great service and explains everything very thoroughly. She is very dedicated to all her patients as I could see when I visited the dental clinic. I highly recommend her for your first or next visit to the dentist. The office has modern equipment and everything is sterilized and protected for each patient. Couldn’t be more impressed with her service and the dental office in general. P.D. The dental hygienist, Maggie was a sweetheart, always making sure I was fine and explained everything that she was doing and gave me great tips for my dental hygiene.
I needed an urgent dental appointment before leaving on a trip and called a dozen dental offices. Haven (the front desk person) was able to get me an immediate appointment at an excellent rate. Brandy was a wonderful hygienist. My mom works as a dental assistant in another state, so I'm very familiar with dental offices and this one has an excellent vibe with modern equipment and friendly and professional staff.
Honestly if it wasn't for the customer service upfront, this dental office would be a solid 5/5. I rarely make google reviews, however I felt I had to share my recent visit. Dr Gutierrez and Brandy are amazing. Great bed side manner, honest, and always helpful. My 3 years going to this office was great when it came to the actual services offered by the dental assistants and Dentist. However, they really need to figure out the scheduling issue with patients. For those of us who work it is tough to find time in our busy schedules to change appointments that are set multiple days or weeks in advance. This office tends to change your appointment without a telephone call or notification and will not let you know unless you go on to their portal to check. It has happened more times than I can count. The most recent visit was scheduled for a 2PM. I got an email the morning of saying it was at 2:30 but I definitely made it for 2 initially. Since I didn't get a call or anything about this change I decided to call myself to ask what was going on. They told me they changed my appointment, I advised it was for 2 and I could not do 2:30 due to work. They front office person said they apologize and to come at 2 and they will definitely still take me at 2. I show up on time and checked in and sat for 30 minutes without anyone bringing me back. After roughly 40 minutes I ask what is going on and they advised my appointment was 2:30. I explained how this was an issue and Haven upfront explained that it was initially for 2 but someone moved it forward but never called me. Which is pretty unprofessional in my opinion. Nonetheless I waited and finally was seen. I was placed in one of the offices and no one came in to see me for the whole time. Even the paper on the wall inside the room with my info showed the appointment for 2PM which I took a photo of to show the receptionist. At roughly 3:05 I got up and left. The Dentist said she was on her way to come to me but I had already waited an hour and had to go back to work. This is a common, reoccurring issue at this office. I wish they would of called me to apologize and made it right, but they didn't. Maybe I'm the only one unlucky enough to have this happen to before but it definitely wasn't the first time. Very unprofessional, I do appreciate Dr Gutierrez and Brandy for the nice interactions and visits I had over the last few years, they are top of the class. But the front is lacking which is why I had to switch dentist.