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My husband and I were shopping around for a new dentist and we came across Dentists of Coral Gables. We loved how they really provided educational information and explanation on our teeth, not just the stand advice to floss and brush. The staff is very friendly and professional! We’ve found our new dentists! Thank you!
Camila, hygienist was amazing. She was very knowledgeable. She asked me which tooth brush I used and brought a model to demonstrate how to position my hand in order to get to the areas I’m overlooking while brushing. She even explained the differences between two electric toothbrushes. I am very meticulous about my dental health and any suggestions will be implemented. You can tell when someone loves what they do, she obviously does.
I have attempted to reach out to your office multiple times as per your suggestion with the intention of addressing ways to potentially enhance the service experience. Unfortunately, I have not received a response, which has led me to reconsider our previous interactions. Regrettably, the lack of communication from your end has left me feeling undervalued as a client. As a result, I have made the decision to seek care from another dental practice that can provide the level of attentiveness and professionalism I am seeking. I recently purchased a set of lower retainers from this office for $300 and was initially pleased to receive a total of 4 Invisalign bottom retainers. However, when I later purchased upper retainers for the same price, I was disappointed to find that I only received 1 retainer and not Invisalign as expected. Despite voicing my concerns to the office about the discrepancy for 2 week to no avail. I was informed that the top retainer needed to be stronger due to heavier grinding and was asked for an additional $100 for Invisalign. This inconsistency in the product offering and pricing has left me feeling misled and dissatisfied with the overall customer experience.
I had a fantastic experience here! Lilianet was absolutely wonderful. She was not only professional and knowledgeable but also made me feel comfortable throughout the entire process. Highly recommend the Dentists of Coral Gables to anyone looking for a positive dental experience.
I was happy when I first came to this practice because the doctor was very professional and able to help me with my issue. However, when my bill came and was processed by my insurance I realized I was severely overcharged and have spent (still in this process) over a month to get a response from this office in order to get a refund for the overcharge. My insurance has been involved and the manager has simply not wanted to resolve this issue. This is a straight rip off. Not to mention it is impossible to get in communication with anyone in this office. It takes days to finally get someone on the phone, not that that helps anyway. I will not be coming back, and I don't recommend them at all.