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Today was my first visit at this practice. The office is beautiful and every person I interacted with from front desk to dentist was pleasant, friendly, and happy. My hygienist Carlos was a pleasure and made sure I was comfortable during my cleaning. Dr. Urena was very thorough she explained things in detail and Cheryl came in to follow up on the treatment plan once Dr. Urena was finished. Like most people i hate the dentist but this was a wonderful encounter and I am glad I switched!
Amazing family dentist. We are very satisfied with the service. Dr. Urena is kind and listens to any concerns and helps you always find the best solution. Staff is the friendliest and a great reflection of a great doctor. The dental hygienists are also phenomenal specially Carlos. My husband, my 5 year old son and myself feel at ease when he does our cleanings. 5 year old loves him and Carlos is so patient and kind with him. We are blessed to have found Parkland Family Dentistry.
Received a bill for $900 from this office (not itemized). I called to 1. Obtain an itemized copy of the bill to understand what I’m paying for and 2. Pay my bill over the phone. Called at 9:54am EST. Cheryl was beyond rude, and berated me on the phone for not specifying that I was calling regarding an ortho bill (because apparently they bill that separately from the “normal” dentist work?). Zero pleasantries, horrible attitude, I would not employ this person to clean the office bathrooms much less speak with customers. Terrible experience.
11/11/24. This office is amazing. From the 1st call to the front desk, Dental assistants. And Dr Nacybel, omg. She's amazing. My entire family goes to this office. We just love them. The Watts Family.
I absolutely loved my experience. The entire staff was extremely delightful. Amazing price. Hygienist was very soft handed. Super happy with the service. Definable would recommend to anyone.